Deltek Email Communications Policy
Last revised 4/4/2007
This email communication policy is directed to members of Deltek's mailing lists and email notifications. The policy addresses what mailing lists Deltek maintains and what mailing list options are available, as well as how users can update or change their information or preferences.
More general information for visitors to the Deltek web site can be found on pages specific to those topics available through the links below.
Legal Notices
If you feel Deltek is not abiding by this policy, please contact us at privacy@deltek.com.
This email communications policy covers the following:
- Deltek email policy overview
- What mailing lists Deltek maintains and your subscription options
- Changing your subscription preferences
- Third party mailings
- Contacting Deltek about your privacy
- Notification of changes to this privacy policy
1. Deltek email policy overview
Deltek maintains both an opt-in and opt-out policy in regard to its marketing and promotional mailings and mailings as part of an ongoing relationship we have with an individual or business. We do not send email to individuals who have requested that these mailings not be sent to them.
Your right to control what mailings, if any, you receive from Deltek is important to us. The information below will assist you in understanding the different mailing options you have and how you can notify us of changes in the mailings you wish to receive or to unsubscribe in general.
Though we may include announcements from partners or other third parties in some mailings, we do not provide mailing lists to third parties or distribute the Deltek mailing list to third parties.
2. What mailing lists Deltek maintains and your subscription options
Support Alerts — Support and Customer-Only Communication
- Support Alerts — Product security and technical product related notifications. Deltek frequently mails critical support and technical alerts, information related to security, and software issues as well as information around when 3rd party products may be supported with Deltek products, announcements relating to discontinued support and other product-specific announcements. Log-in the Deltek e-Support to manage your subscription to this list.
- Support Product News — Deltek provides communications on product updates including beta availability, service packs, minor fixes, major new releases, general update availability, download instructions and user groups and events. Log-in to Deltek e-Support to manage your subscription to this list.
- Support Notices and proactive support news — Deltek sends communications on unexpected service interruptions, e-support announcements, general support notifications and news, service changes, and other general communications on user group and conference notices, newsletters, product tips, training, services and events. Log-in to Deltek e-Support to manage your subscription to this list.
Deltek Mailing Lists — Other Mailings and Newsletters
- Deltek Best Practices and Resources — Deltek maintains a list of contacts who have expressed an interest in receiving periodic announcements and updates, as well as marketing and product information from Deltek . Manage your subscription to this list.
- Deltek Events — Deltek periodically holds online and in person events on product updates and industry best practices. Manage your subscription to this list.
- Deltek University — Deltek University, our training organization, periodically sends communications about training program information, schedules and offerings and Deltek product and solution events. Manage your subscription to this list.
- Deltek Consulting and Services — Deltek offers services and consulting for its software solutions and periodically sends program information to its customers and prospects on migration, upgrades and other service offerings. Manage your subscription to this list.
Other email notifications
Answer update notifications
Visitors to the Deltek support site can request (or automatically receive) automated notification when specific answers are updated. You may choose to receive these notifications when viewing the answer you would like to receive notification about.
Acknowledgement emails
Deltek typically sends an automated email confirmation when a form is completed requesting information from Deltek.
Customer support incidents and responses
Responses to customer support or pre-sales support requests are handled through email.
3. Changing your subscription preferences
Deltek mailing lists
Customer communications
As a Deltek customer or partner, you can update your mailing preferences at any time by visiting Deltek's Customer Mailing Subscription page through e-support or by following the convenient links located at the bottom of any email from Deltek. Requests submitted through one of these methods are processed and effective within 10 days of the request.
Non-customer communications
As a web site visitor who has requested that we send you email updates, you can update your subscription preferences or unsubscribe through Deltek's Mailing Subscription page. Requests submitted through this form are processed and effective within 10 days of the request.
Removal from all Deltek mailing lists
In addition to the methods described above, you may email a request to privacy@deltek.com or following the convenient links located at the bottom of any email from Deltek. Regardless of the notice method, any "unsubscribe" request will be processed and effective within 10 days of the request.
Occasionally, Deltek may contract with a third party to communicate on Deltek's behalf to the third party's contacts. We do not collect your email address or contact information from this third party and we do not have access to their mailing list.
Depending on the nature of the third party mailing, we may, in order to comply with applicable laws, provide the third party with a suppression list of contacts to exclude from their list. The third party does not have permission to keep or market to this list, or to use it in any way other than as a suppression list for a mailing they are providing on Deltek's behalf.
5. Contacting Deltek about this policy
If you have any questions about this policy statement, the practices of this site, or your dealings with this web site, you can contact us on privacy@deltek.com.
Additional contact information is available on Deltek Locations Pages.
6. Notification of Changes in This Privacy Policy
Changes to this privacy policy will be posted to the Deltek web site. Though we will not change this policy in such a way to significantly reduce a user's expected level of privacy, we do encourage users to return to the privacy policy periodically to review the policy and to consider any changes.