Deltek Global Support's New Phone System

Beginning in September 2007, a single, dedicated Deltek Global Support phone number will be available for two of the following geographic regions that Deltek serves (North America, and Europe). The new geographic numbers will replace the existing ones that are currently in use and will enable you to reach the appropriate Deltek Support Analyst with just one dial.

North America	1.877.HLP PROJ (1.877.457.7765)
United Kingdom	0808 234 4753
All Other Countries: (call charges will apply)	+44 20 7518 5010 (UK) +1 877 457 7765 (USA) +61 (8) 8150 5500 (AU)

Additional Changes

Together with the new numbers, we're also implementing a new call system that will allow us to proactively monitor call patterns and adjust staffing levels to meet anticipated peaks in call volume. The new phone system includes several new features that will:

• Provide you an update about anticipated wait times upon entering the call queue.
• Offer you the option to either remain on hold for the next available Support Analyst or request a call back.
• Enable you to leave messages that will be logged by the call center and put in a queue for a call back.

You will still have the option to log a case on e-Support without having to call in for support.

We look forward to offering you these new capabilities and will continue to provide you with ongoing updates as we get closer to the launch dates.

Learn More

For your convenience, we have prepared printed materials that detail the new system. We recommend that you review these to familiarize you with its many capabilities:

• Download instructions for accessing and navigating Deltek Global Support's new phone system.

Should you have any questions regarding the new site, please contact customercare@deltek.com or call us at: 1.877.HLP PROJ (1.877.457.7765) & select option "6" from the menu